Seamless and personalized communication is advisable for customer satisfaction in today’s digital era. However, lenders often face challenges in meeting the rising expectations of their customers. This is where the “phygital” experience becomes beneficial....
In today’s competitive business environment, maintaining strong customer relationships is needed for long-term success. Outsourcing your customer service can enhance customer satisfaction and free up resources, allowing you to focus on your core business...
Credit card debt is the third leading cause of debt collection complaints according to Consumer Financial Protection Bureau. This is concerning for lenders as more complaints indicate delayed debt recovery. It could lead to reduced fund inflow which negatively...
According to Statista, consumers are increasingly searching for business process outsourcing companies that provide various services, especially back-office operations. Back-office outsourcing refers to the practice of contracting a third-party company to handle the...
Auto loan delinquencies in the United States are on the rise, reaching levels not seen in over a decade. Recent data from the Federal Reserve Bank of New York indicates that 7.7% of car loans transitioned into delinquency in the fourth quarter of 2023, marking the...
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