5 Signs That You Should Consider Debt Collection Outsourcing

Apr 1, 2024

According to Yahoo Finance, the size of the global debt collection services market is expected to grow at a compound annual growth rate (CAGR) of 2.7% from USD 30 billion in 2021 to USD 36 billion in 2028. About 70 million Americans have debt that is in collection, making debt collection a significant problem in the country. With numerous debts in the collections, the scenario underscores the need for businesses to consider the importance of outsourcing their debt collection efforts. This article will highlight the key indicators signaling that your business may need to outsource its debt collection efforts. Recognizing these signs early can guide you toward making strategic decisions that enhance your financial operations. 

5 Signs That You Should Consider Debt Collection Outsourcing

Decreasing Cash Flow

When your business sees a decline in cash flow because of increasing unpaid debts, it’s a clear indicator to consider outsourcing. Late payments can greatly affect your operational efficiency and your capacity to cover financial responsibilities. Turning to debt collection outsourcing can aid in retrieving these overdue amounts, thereby boosting your cash flow.

Strained Staff Resources

If you see your staff getting overwhelmed with chasing down unpaid debt, outsourcing the collection efforts can relieve them. Focusing more on collections takes their time away from the core responsibilities. Outsourcing allows your in-house team to focus on core business activities while debt collection is handled by the specialists. 

Time is Running Out

If your in-house team manages collections and debts remain unpaid over extended periods, it becomes increasingly challenging. In debt recovery, time is very valuable and crucial. The longer the debt goes unpaid, the harder it is to collect. A collection agency can take immediate action to pursue these debts while they are still relatively recent.

Lacking a Debt Collection Strategy

If your business doesn’t have a clear strategy, collection efforts become reactive and inconsistent. This means missed opportunities to collect on debts early when they are most recoverable. Without a strategy, internal staff might also spend excessive time and energy chasing unpaid without a structured approach. A collection agency will have a strategy in place, that is consistent, considers time, and adheres to the compliance laws. 

Damage to Customer Relationships

It is challenging to strike a balance between collecting debt and preserving customer goodwill. Contacting a collection agency would be helpful if you are concerned about damaging customer relationships through in-house collection efforts. Agencies are trained in professional communication, and can often recover debts while minimizing the impact on customer relationships. 

Choose FCS for Your Debt Collection 

First Credit Services is a BPO company that specializes in debt collection services. With over three decades of experience in successful credit collections across various sectors such as medical, consumer, and auto loans, bank cards, memberships, and leases, FCS has developed effective strategies to boost debt recovery rates. By choosing to work with a third-party collection agency like FCS, businesses can benefit from improved collection outcomes and access to a range of valuable resources:

Legal Compliance

Our team possesses a comprehensive understanding of the legal framework surrounding debt collection. By engaging with our services, you can rest assured that your debt recovery processes will be conducted in strict adherence to regulatory standards, thereby minimizing the risk of legal challenges.

Advanced Technology and Skills

Our resources, which include skip tracing, data analytics, collection AI, legal counsel, and more, can help you increase the likelihood that you will receive your money back in a timely and effective manner. 

Omnichannel Communication

We provide a completely compliant and adaptable omnichannel digital engagement system that includes chatbots, email, SMS, and in-person interactions. This gives customers the freedom to choose how they want to interact with us and handle their bills, resulting in a customized experience.

Visit our website to learn how to leverage First Credit Services to increase debt collection rates

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