First Credit Services – Process Trainer

Job Description

• Train new hires on company policies and procedures and use the best training methods for a specific purpose.
• Design, standardize and evaluate course/program objectives for any process.
• Creating training schedules for all the departments, track and create reports on outcome of all training and records of the company.
• Ability to independently develop engaging and exciting new hire, compliance, systems and leadership course content for instructor lead and self-paced virtual and in-house learning through an LMS.
• Develop post training assessment to validate effectiveness of training material and operational metrics.

Were Excited About You If You Have

• Excellent time management skills, public speaking skills, problem solving skills and both verbal and written communication skills.
• Proficiency in word processing and presentation software.
• Exception organization skills, leadership, and interpersonal skills.
• Ability to work with a team and have attention to detail.
• Knowledge about learning management systems, instructional design, and e- learning platform.
• Create instructional material: courses, student guides, training manuals, games/activities, SOPs, etc.
• Schedule meetings with Subject Matter Experts (SMEs) as needed to verify processes.
• Communicate concerns or issues to management.
• Participate in continuous personal development assignments.
• Redesign content as needed to match learners’ needs
• Create visual, audio, and interactive learning tools

Requirements

• Have more than 2+ year of experience in collections process as trainer.
• Preferred 3^rd Party or 1^st Party Collections experience.
• Call Center, banking or collection industry background preferred.
• Experience with writing policies and procedures.
• Must be self-motivator and self-starter.
• Creativity.
• Graphic Design
• Audio and video editing skills.
• Write effective, copy, instructional text, and audio scripts/video scripts.
• Familiarity with learning theories, instructional design models and job training methods and techniques

Qualification

• Bachelor’s degree
• Excellent verbal, written and interpersonal communication skills; Has excellent oral & written communication skills.
• Exceptional listening and analytical skills